Frequently Asked Questions (FAQ)

We are a medical information service provider headquartered in Guangzhou, China, specializing in facilitating medical tourism for international patients traveling to China. We assist patients in accessing China's advanced medical resources, covering areas such as complex surgical procedures, comprehensive oncological therapies, cardiovascular interventional treatments, orthopedic and joint replacement surgeries, CAR-T cell immunotherapy, and executive health screening programs. As a professional medical coordination team, we provide comprehensive logistical support throughout the patient journey, including precise hospital and physician matching, medical appointment scheduling, transportation and accommodation arrangements, and bilingual assistance upon arrival in China.

Unlike a standard travel agency, we specialize in the strict protocols of cross-border healthcare access and clinical logistics. Unlike a single hospital, we operate as an independent facilitator. This means we remain neutral, presenting you with multiple accredited provider options based on your specific medical summary, rather than routing you to one single institution.

Yes. Alongside CAR T-cell therapy coordination, we facilitate access to specialized facilities for other oncology treatments, cardiovascular interventions, neurology procedures, and chronic-disease management. Upon receiving your initial intake form and medical summary, we will coordinate with our partner institutions to provide highly qualified hospital and specialist profiles suitable for your condition.

We collaborate with leading medical institutions in China and internationally accredited healthcare facilities, including the First Affiliated Hospital of Sun Yat-sen University, the Sun Yat-sen University Cancer Center, the Zhongshan Ophthalmic Center of Sun Yat-sen University, Zhujiang Hospital of Southern Medical University, The University of Hong Kong–Shenzhen Hospital, Peking University Shenzhen Hospital, and the Second Xiangya Hospital of Central South University, among others.

These institutions adhere to rigorous international patient care protocols and meet the highest global standards of medical practice and healthcare quality.

As a medical logistics concierge, we do not provide clinical diagnoses. Instead, we securely share your medical summary with accredited facilities in our network. Based on their preliminary review, we present you with suitable institutional options for your consideration.

Yes. Following an initial assessment, we provide a curated list of hospital options and specialist profiles that align with your medical needs. To protect physician confidentiality, specific specialist names are confirmed once you engage our formal coordination services. The final decision always remains with you—our role is strictly to facilitate access and manage the logistics of your medical tourism to China.

Yes. We can coordinate comprehensive health screenings and diagnostic assessments at tertiary hospitals in China. This allows international patients to obtain a clear clinical picture before determining a formal treatment pathway.

Yes. If you require a remote clinical review prior to international travel, we can facilitate secure tele-consultations between you and specialists in China. All official coordination and pre-consultation documentation are handled exclusively via secure email.

We provide comprehensive administrative support for your visa application. Once a hospital confirms your admission, we secure the official medical invitation letter and guide you through the necessary documentation to ensure a compliant and efficient visa process.

Standard requirements include a clinical summary of your diagnosis (if applicable), recent laboratory or imaging reports, and a valid passport for visa processing. Upon receiving your initial intake form via our secure email system, we will provide a comprehensive, tailored document checklist.

Family members acting as support personnel may qualify for a specific medical companion visa. Alternatively, we facilitate standard tourist visa applications by providing the required official invitation letters as part of our logistics coordination services.

The process begins with an official email containing our clinical intake form. Once returned, we securely share your medical summary with our featured facilities for a preliminary evaluation. Within 1 to 2 working days, we provide a logistical needs assessment alongside a selection of accredited hospital options. (Please note: Specific specialist names are released upon the initiation of our formal coordination agreement). Once a facility is selected, we manage all appointment scheduling, visa documentation, accommodation, and bilingual support arrangements.

Following the submission of your intake form, the initial institutional assessment typically requires 2 working days. Securing medical appointments and processing visa applications generally takes 1 to 2 weeks. Most patients arrive in China within 3 to 4 weeks from their initial inquiry. For urgent medical requirements, we utilize our expedited logistical protocols to accelerate the administrative process.

Duration varies significantly based on the clinical pathway. Diagnostic assessments may only require a few days, whereas procedures like CAR T-cell therapy typically involve 2 to 3 weeks of inpatient care, followed by an additional 1 to 2 weeks of outpatient observation. A precise logistical timeline will be established once the destination hospital confirms your admission.

You will have dedicated bilingual support throughout your journey. A UMedGlobal companion will meet you upon arrival, facilitate hospital admissions, provide medical interpretation during consultations, and assist with daily logistical needs. Our team supports you from arrival until your safe discharge.

We coordinate accommodation options, such as hotels or serviced apartments, located conveniently near your treating facility. Family members are welcome, and we can manage their visa applications, lodging, and logistical support as part of your comprehensive medical tourism to China itinerary.

A bilingual support specialist will accompany you to all hospital appointments. In international departments where staff speak English, our personnel provide general logistical coordination. For consultations requiring translation, we assign an interpreter experienced in medical terminology to facilitate clear communication between you and your clinical team.

Navigating a new healthcare system abroad can be daunting, which is why on-the-ground support is a core component of our medical logistics concierge service. From airport transfers to daily hospital navigation, our bilingual companions are there to provide practical logistical guidance and essential personal support throughout your stay.

Our operations team and your bilingual companion provide continuous local support during your time in China. While clinical emergencies are directly managed by the hospital's rapid response protocols, our team is readily accessible via official communication channels to assist with any urgent administrative or logistical needs that arise.

Yes, absolutely. Our companion team in Guangzhou will assist with every step — including registration, queuing, payments, medical report collection, prescription pickup, and helping you navigate through hospital departments. You won’t need to worry about any hospital admin work.

Yes. Beyond clinical logistics, we manage daily living requirements to support your medical tourism to China. This includes securing hotel or serviced apartment accommodations, coordinating meal arrangements or grocery deliveries, and assisting with local telecommunications (SIM cards). Our objective is to ensure a seamless logistical experience during your stay.

Yes. During consultations, your assigned bilingual companion provides real-time medical interpretation and records administrative notes. Following the visit, we provide a direct English translation of the attending physician's official discharge notes and instructions—including their prescribed medication schedules, follow-up requirements, and clinical next steps.

Our medical logistics concierge fees scale with the duration and complexity of your itinerary. As a general guideline:

• Initial Coordination Fee: $199–$5,000 (Payment of this fee initiates the formal service agreement and releases specific specialist names and direct hospital contacts).
• Daily Companion Rate: Starting from $250/day (inclusive of medical interpretation and local transit).

We provide a comprehensive logistical quote prior to formal engagement. Please note that all clinical and hospital treatment costs are billed entirely separately by the treating institution.

Hospital billing protocols vary by institution and treatment pathway. Generally, tertiary hospitals require a 30–50% medical deposit upfront to secure admission, with the balance settled prior to discharge.

For UMedGlobal's logistical services, we utilize a phased payment structure:

• The Initial Coordination Fee is required only upon signing the formal service agreement.
• The Daily Companion Support Fee is invoiced closer to your date of travel.

All transactions are processed via secure bank transfers with official invoicing. We provide transparent, itemized breakdowns for every logistical stage to ensure clarity.

National public healthcare systems and standard domestic insurance policies generally do not fund private cross-border medical care. However, comprehensive international private health insurance or specialized medical travel policies may offer reimbursement for clinical expenses incurred during your medical tourism to China. To support your independent claims process, UMedGlobal assists by systematically gathering and providing English translations of all official hospital invoices, payment receipts, and medical records upon your discharge.

Yes. Our local logistics team assists in collecting and organizing all official hospital invoices, payment receipts, pharmacy records, and medical reports. Upon completion of your treatment, we provide a comprehensive document dossier to support your independent insurance claims and personal clinical records.

We recognize that medical timelines can unexpectedly shift. Our baseline cancellation structure is as follows:

• Initial Coordination Fee: Up to 70% refundable prior to the formal confirmation of hospital booking.
• Daily Companion Support: Fully refundable with a minimum of 72 hours' advance notice.
• Hospital Deposits: Strictly subject to the admitting institution's individual financial policies (typically non-refundable).

We provide our comprehensive Refund & Cancellation Policy alongside your formal logistical quote for complete transparency. You may also review the full policy on our dedicated website page.

No medical procedure carries a guaranteed clinical outcome. As a medical logistics concierge, UMedGlobal does not provide clinical prognoses. We exclusively coordinate with internationally accredited hospitals, ensuring you have direct access to qualified specialists who will discuss realistic clinical expectations and risks with you prior to any procedure.

Yes. Our logistics network exclusively includes tertiary hospitals with internationally accredited departments and established protocols for international patients. While many attending physicians are bilingual, your assigned medical companion will provide precise interpretation during all clinical consultations to ensure accurate communication and seamless cross-cultural care.

Yes. As part of our aftercare logistics, we can coordinate follow-up tele-consultations between you and your attending specialist in China. Additionally, we facilitate the secure email transfer and English translation of relevant discharge summaries and pathology reports, ensuring your local GP or primary oncologist can seamlessly resume your local care.

Logistical aftercare is a key component of our support for medical tourism to China. We ensure a smooth administrative handover by:

• Providing English translations of your official discharge summaries and pathology reports via secure email.
• Coordinating post-treatment tele-consultations between you and your attending specialist in China.
• Facilitating the secure transfer of your clinical records to your GP or local oncologist to support your ongoing medical management.

Yes. Within 48 hours following your clinical consultation, we will provide an English translation of the attending physician's official notes and recommendations. We then assist with the logistical scheduling of any required follow-up appointments or diagnostic tests. Our bilingual support team remains available for administrative and local living assistance throughout your recovery period in China.

This is a highly valid concern when organizing cross-border healthcare. UMedGlobal is a fully registered entity operating under strict corporate transparency protocols. To ensure complete peace of mind, we provide:

• Formal Service Agreements: Outlining all deliverables and logistics prior to any fee requests.
• Phased Invoicing: You only pay for the specific logistical phase you are entering. (For example, the matching phase is completed first; specific specialist profiles are then unlocked upon initiating the formal coordination phase).
• Verifiable Hospital Partners: We coordinate exclusively with internationally accredited tertiary institutions, which you are encouraged to verify independently.
• Official Communication Channels: All sensitive document transfers and billing are handled strictly via official secure email, ensuring an auditable and secure process.

We are available for formal video consultations to review our corporate credentials, documentation, and logistical workflows in detail.

We strictly adhere to applicable privacy and healthcare data protection frameworks. Your clinical records and preliminary intake forms are transmitted exclusively via secure email. Data is stored on secure servers and is released to hospitals only with your explicit consent for the sole purpose of medical facility matching. We categorically do not utilize patient data for marketing purposes.